At Rail Vision we create innovation and shape the future of the railway industry!

Join our great company with a genuinely great culture where you can be part of a vibrant team which strives with enthusiasm for success.

IT Help Desk

Israel · Full-time

About The Position

Who we are

RailVision is a vibrant and fast-growing multidisciplinary startup headquartered in Ra'anana. We utilize the latest AI technologies and develop a new and exciting lifesaving vision systems for the global railway market.

Job Description

We are looking for a motivated, people person, hands-on Junior IT specialist to join our IT team, report to the company's IT Manager and work in a diverse technological environment.

As part of your work you will provide end-user support in a Windows/Linux environment (local and remote), take responsibility for the corporate Infrastructure and IT Services, Install and configure software and hardware, maintain and configure servers and backups.

Responsibilities

  • Respond to requests for technical assistance (in person, via phone and email)
  • Diagnose and resolve technical hardware and software issues
  • Install and troubleshoot end-user equipment, software, hardware, multimedia and telecommunications systems
  • Provide guidance, assistance, coordination and follow-up on client questions and problems
  • Follow standard help desk procedures, logging all helpdesk interactions and administering helpdesk software
  • Redirect problems to appropriate resource
  • Identify situations requiring urgent attention
  • Setup of production and development IT systems

Requirements


  • At least 2 years’ experience as a Help Desk (Tier1+2)
  • High service awareness and great people skills.
  • Knowledge of MS Office Suite (Excel, Word, etc.)
  • Experience with end-users, support and troubleshooting Windows/Linux
  • Experience with computer Hardware
  • Experience with Active Directory accounts and permissions
  • Good experience of with Office365
  • Background with telephony system
  • Experience with printers & printers Server
  • Basic background in storage configuration and maintenance
  • Good verbal and written English

Advantages

  • Experience with AV System
  • Familiarity with OS Deployment Linux / Windows


We believe in a healthy life-work balance. Our employees are all passionate workers that get to experience a meaningful workplace and still maintain a healthy social and family life. 

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